Terms & Conditions – Petal Market

Welcome to Petal Market. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully.

General

Petal Market provides same-day delivery of flowers, gifts, hampers, fruit baskets, and plants across Brisbane and the Gold Coast. By placing an order, you agree to follow these terms.

Orders

All orders are subject to availability.

Once an order is placed, you will receive a confirmation email or message.

Please ensure all delivery details are correct. We are not responsible for delays caused by incorrect information.

Pricing & Payment

All prices are listed in Australian Dollars (AUD).

Full payment is required at the time of purchase.

Prices may change without notice.

Delivery

We offer same-day delivery depending on order cut-off times.

Delivery times are not guaranteed and may vary due to traffic, weather, or high demand.

If the recipient is not available, the order may be left in a safe place or redelivery may be arranged.

Additional fees may apply for redelivery.

Product Substitution

Due to seasonal availability, some flowers or products may not be available at the time of your order.

We may substitute items with similar products of equal or greater value.

We always aim to maintain the overall style, colour, and quality of the arrangement.

Cancellations & Changes

Orders can be changed or cancelled only if they have not been prepared or dispatched.

Please contact us as soon as possible for any changes.

Once an order is on its way, changes or cancellations are not possible.

Returns & Refunds

Due to the perishable nature of our products:

We do not accept returns once items have been delivered.

If there is an issue with your order (such as damage or incorrect items), please contact us within 24 hours of delivery.

We may offer a replacement or refund depending on the situation.

Please refer to our Returns & Refund Policy for more details.

Quality & Care

Our flowers, fruits, and plants are fresh and carefully prepared. However:

Proper care is required after delivery.

We are not responsible for issues caused by incorrect handling after delivery.

Website Use

You agree not to misuse our website or attempt any unauthorised access.

All content on this website belongs to Petal Market and cannot be copied or used without permission.

Limitation of Liability

Petal Market is not responsible for:

Delays outside our control

Loss or damage after delivery

Indirect or unexpected losses

Privacy

Your personal information is handled according to our Privacy Policy.

Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page.

Contact Us

If you have any questions, please contact us:

📧 Email: hello@petalmarket.com.au

📞 Phone: 0499 201 180