Returns & Refund Policy – Petal Market

At Petal Market, we aim to provide fresh flowers, gifts, fruit baskets, and plants at great value. Because many of our products are perishable, please read our policy below.

Fresh & Perishable Items

Our products are made fresh for each order.

We do not accept returns once items have been delivered

Change of mind after delivery is not eligible for a refund

Problems with Your Order

If something is not right with your order:

Please contact us within 24 hours of delivery

Send details (and photos if possible)

We will review the issue and may offer a replacement or refund, depending on the situation.

Delivery Details

Customers must provide correct and complete delivery information, including:

Full address

Recipient name

Valid phone number (required for delivery)

If wrong details are provided:

Delivery delays may happen

Redelivery fees may apply

Petal Market is not responsible for issues caused by incorrect information

Units, Apartments & Secure Buildings

For deliveries to units or buildings:

Please make sure the recipient is aware of the delivery

The recipient should be available to receive the order

If you choose:

To leave the order unattended → it is at your own risk if lost or damaged

Not to leave unattended and delivery fails → a redelivery fee will apply

Missed Delivery & Redelivery

If we cannot complete delivery due to:

Recipient not available

Incorrect address

No safe place to leave the order

Then:

Redelivery can be arranged (subject to availability)

Additional delivery charges will apply

If a new product is required due to delays caused by incorrect details, this will be at the customer’s cost.

Same-Day Delivery

We offer same-day delivery across Brisbane and the Gold Coast.

Orders must be placed before the daily cut-off time

Please check our Delivery Information page for details

Order Changes & Cancellations
Before Delivery Date:

Orders can be cancelled before the delivery date

A 5% fee will be deducted to cover payment processing costs

On the Delivery Day:

If your order has not yet been sent out → 50% fee applies

If your order is already on the way → no refund available

When Refunds Are Not Provided

We do not offer refunds in the following situations:

Incorrect delivery information provided

Recipient not available and order completed as requested

Orders left unattended at customer request

Orders already dispatched

Change of mind after preparation

After Delivery Care

Our products need proper care after delivery.

We are not responsible for:

Damage after delivery

Issues caused by handling or environment

Contact Us

If you need help, contact our team:

📧 Email: hello@petalmarket.com.au

📞 Phone: 0499 201 180